Cadillac Service Advisor

Lockhart Cadillac; Fishers, Northern (IN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

PTO

401(k) retirement plan

Vehicle/service discounts

Dealer training

Job summary

Lockhart Cadillac is seeking a Service Advisor to act as the primary contact between customers and technicians, ensuring a transparent, exceptional service experience. You will listen to concerns, document symptoms, and walk customers through recommended services with clear estimates and timelines.

The successful candidate will excel in customer service, communicate effectively with technicians and manage work orders, while maintaining records and promoting maintenance based on vehicle needs.

Qualifications

• Previous automotive dealership or service experience preferred.
• Excellent customer service and communication skills.
• Ability to explain automotive repairs clearly to customers.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Listen carefully to customer concerns and document vehicle symptoms and requested services.
• Perform vehicle walk-arounds and identify additional maintenance or service needs.
• Prepare accurate repair orders and communicate recommended services clearly.
• Provide customers with estimates, timelines, and updates throughout the repair process.
• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.
• Review technician recommendations and explain repairs and maintenance to customers in an understandable way.
• Obtain customer authorization before additional work is performed.
• Keep customers informed of changes to repair timelines, costs, and vehicle status.
• Conduct thorough final reviews of completed work with customers.
• Maintain accurate records and follow dealership policies and manufacturer procedures.
• Deliver a high level of customer service while meeting department performance and sales objectives.
• Promote recommended maintenance and repair services based on the customer's vehicle needs.
• Maintain a professional, organized, and positive work environment.

Skills

Customer service

Communication skills

Organizational skills

Explain repairs clearly

Team collaboration

Tools

Dealertrack DMS

Xtime

DMS systems

MS Office

Job description

Position Summary

Lockhart Cadillac is seeking a motivated, customer-focusedService Advisorto join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience.

The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships.

Key Responsibilities

• Greet customers promptly and professionally when they arrive for service.

• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.

• Perform vehicle walk-arounds and identify additional maintenance or service needs.

• Prepare accurate repair orders and communicate recommended services clearly.

• Provide customers with estimates, timelines, and updates throughout the repair process.

• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.

• Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.

• Obtain customer authorization before additional work is performed.

• Keep customers informed of changes to repair timelines, costs, and vehicle status.

• Conduct thorough final reviews of completed work with customers.

• Maintain accurate records and follow dealership policies and manufacturer procedures.

• Deliver a high level of customer service while meeting department performance and sales objectives.

• Promote recommended maintenance and repair services based on the customer's vehicle needs.

• Maintain a professional, organized, and positive work environment.

Qualifications

• Previous automotive dealership or automotive service experience preferred.

• Previous Service Advisor experience strongly preferred.

• Strong customer service and communication skills.

• Ability to explain automotive repairs and maintenance to customers clearly.

• Strong organizational and time-management skills.

• Ability to work effectively in a fast-paced environment.

• Professional appearance and positive attitude.

• Ability to work well with technicians, management, and other dealership departments.

• Valid driver's license and acceptable driving record.

• Ability to use computers, dealership management systems, and basic office software.

Preferred Experience

• Cadillac, Chevrolet, GMC, or GM dealership experience.

• Experience with dealership service department processes.

• Knowledge of automotive maintenance and repair procedures.

• Experience working with repair orders, estimates, warranty work, and customer-pay repairs.

• Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred.

What We’re Looking For

The successful candidate will be:

• Customer-focused

• Professional and dependable

• Detail-oriented

• A strong communicator

• Comfortable discussing automotive repairs and maintenance

• Motivated by customer satisfaction and department performance

• Able to build trust and long-term relationships with customers

• A team player who works well with technicians and dealership management

Benefits

Benefits may include:

• Medical, dental, and vision insurance

• Paid time off

• 401(k) or retirement plan

• Employee vehicle/service discounts

• Manufacturer and dealership training

• Employee benefits and incentive programs

Benefits and compensation are subject to dealership policies and eligibility requirements.