Premium Auto Client Experience Advisor

Lithia & Driveway; Ann Arbor (MI); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

BMW of Ann Arbor is seeking customer-focused professionals to join our high-energy luxury showroom team. No automotive experience required, just a willingness to learn and a passion for delivering an exceptional client experience.

You will engage with clients across multiple channels, guide them through the purchase journey, and help grow our business through referrals and community networking. This role rewards relationship-building and a collaborative, high-performance culture.

Qualifications

• Background in customer service (hospitality, retail, bartending, etc.).
• Strong communication skills and ability to connect with people.
• Motivated, goal-oriented and comfortable in a fast-paced setting.
• Organized, detail-oriented and able to multitask effectively.
• Desire to learn and grow within a professional sales career.

Responsibilities

• Build meaningful relationships with clients and deliver a premium customer experience.
• Guide customers through the entire purchase journey—clear, transparent, and hassle-free.
• Demonstrate BMW vehicles with confidence, highlighting features and value.
• Maintain accurate and consistent activity in our internal lead management system.
• Generate new business through networking, referrals, and community engagement.
• Communicate effectively across multiple channels—face-to-face, phone, text, and email.
• Manage a high volume of customer interactions while staying organized and responsive.
• Support the overall sales process and contribute to a high-performance team environment.

Skills

Customer service background

Communication skills

Motivated and goal-oriented

Organized and detail-oriented

Growth mindset

Job description

BMW of Ann Arbor is seeking customer-focused professionals to join our high-energy luxury showroom team. No automotive experience required, just a willingness to learn and a passion for delivering an exceptional client experience.

You will engage with clients across multiple channels, guide them through the purchase journey, and help grow our business through referrals and community networking. This role rewards relationship-building and a collaborative, high-performance culture.