Premium Auto Customer Service Advisor – Growth & Support

BimmerWorld; Dublin (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance coverage

Paid Time Off

Holiday Pay

Retirement Program with up to 3% match

Employee Discount/Parts Purchase

Discounted voluntary insurances

Job summary

BimmerWorld is seeking a Customer Service Advisor to support the sales team in Virginia. The role emphasizes premium customer experience through phone, email, and LiveChat. You will handle orders, inquiries, warranties, and returns while maintaining professionalism and a customer-first attitude.

We value strong communication, organizational skills, and hands-on automotive experience. Relocation bonuses may be available, and the team culture is described as family-oriented and growth-focused.

Qualifications

• Familiar with point-of-sale and e-commerce technology.
• Proficient typing and computer skills.
• Professional phone etiquette.
• Advanced problem solving skills.
• Hands on automotive experience.
• Strong organizational skills.
• Team player.

Responsibilities

• General customer service and order support.
• Respond promptly to customer order inquiries.
• Work through warranty and return scenarios to find a solution for the customer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Maintains regular and prompt attendance.
• Performs other duties as assigned.

Skills

POS & e-commerce tech

Typing & computer skills

Phone etiquette

Advanced problem solving

Automotive hands-on experience

Organizational skills

Team player

Education

High school diploma or equivalent

Job description

BimmerWorld is seeking a Customer Service Advisor to support the sales team in Virginia. The role emphasizes premium customer experience through phone, email, and LiveChat. You will handle orders, inquiries, warranties, and returns while maintaining professionalism and a customer-first attitude.

We value strong communication, organizational skills, and hands-on automotive experience. Relocation bonuses may be available, and the team culture is described as family-oriented and growth-focused.