Client Advisor

Lithia & Driveway; Ann Arbor (MI); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Job summary

BMW of Ann Arbor is seeking customer-focused professionals to join our high-energy luxury showroom team. No automotive experience required, just a willingness to learn and a passion for delivering an exceptional client experience.

You will engage with clients across multiple channels, guide them through the purchase journey, and help grow our business through referrals and community networking. This role rewards relationship-building and a collaborative, high-performance culture.

Qualifications

• Background in customer service (hospitality, retail, bartending, etc.).
• Strong communication skills and ability to connect with people.
• Motivated, goal-oriented and comfortable in a fast-paced setting.
• Organized, detail-oriented and able to multitask effectively.
• Desire to learn and grow within a professional sales career.

Responsibilities

• Build meaningful relationships with clients and deliver a premium customer experience.
• Guide customers through the entire purchase journey—clear, transparent, and hassle-free.
• Demonstrate BMW vehicles with confidence, highlighting features and value.
• Maintain accurate and consistent activity in our internal lead management system.
• Generate new business through networking, referrals, and community engagement.
• Communicate effectively across multiple channels—face-to-face, phone, text, and email.
• Manage a high volume of customer interactions while staying organized and responsive.
• Support the overall sales process and contribute to a high-performance team environment.

Skills

Customer service background

Communication skills

Motivated and goal-oriented

Organized and detail-oriented

Growth mindset

Job description

BMW of Ann Arbor

No Automotive Experience Required | High-End Brand | Customer-Focused Sales Role

At BMW of Ann Arbor, we’re not just selling vehicles—we’re delivering an elevated, client-first experience. We’re looking for driven, customer-focused professionals who thrive in fast-paced environments and know how to build genuine relationships.

If you’ve succeeded in hospitality, retail, bartending, or any customer-facing role, this is your opportunity to turn those skills into a rewarding career with one of the most respected luxury automotive brands.

What You’ll Own From Day One

• Build meaningful relationships with clients and deliver a premium customer experience
• Guide customers through the entire purchase journey—clear, transparent, and hassle-free
• Demonstrate BMW vehicles with confidence, highlighting features and value
• Maintain accurate and consistent activity in our internal lead management system
• Generate new business through networking, referrals, and community engagement
• Communicate effectively across multiple channels—face-to-face, phone, text, and email
• Manage a high volume of customer interactions while staying organized and responsive
• Support the overall sales process and contribute to a high-performance team environment

Why This Role is Different

This is not your typical car sales position. At BMW of Ann Arbor, we focus on relationship-building over high-pressure tactics. You’ll be empowered to deliver a seamless buying experience while growing your personal brand and income.

What Makes You a Strong Fit

• Background in customer service (hospitality, retail, bartending, etc.)
• Strong communication skills and natural ability to connect with people
• Motivated, goal-oriented, and comfortable in a fast-paced setting
• Organized, detail-oriented, and able to multitask effectively
• A desire to learn and grow within a professional sales career

Why BMW of Ann Arbor

• Work with a premium, globally recognized brand
• Ongoing training and development—no automotive experience required
• Career growth opportunities within Lithia & Driveway
• Collaborative, team-focused environment

Ready to Take the Next Step?

If you’re ready to turn your customer service experience into a career with unlimited earning potential, apply today and start your journey with BMW of Ann Arbor.

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan2
• Lithia Learning Center

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.