Premier Social Media Customer Experience Specialist

Navy Exchange; Virginia Beach (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

Navy Exchange is seeking a Customer Experience Representative to manage premier customer service through social media, resolving complaints and enhancing the shopping experience for service members and families.

The role requires solid experience in retail or ecommerce, strong written communication, and adeptness with major social platforms. The position is based at NEX stores with on-site work expectations.

Qualifications

• 3+ years of experience in retail/ecommerce or related field.
• Strong written communication and analytical skills.
• Experience handling customer interactions via social media channels.

Responsibilities

• Responds to online inquiries across Facebook, Twitter, Instagram and other platforms within designated timeframes.
• Provides timely, accurate solutions and engages customers to improve the shopping experience.
• Monitors and reports trends and issues to improve customer service performance.

Skills

Social media proficiency

Strong written communication

Analytical skills

Customer service experience

Education

Bachelor's degree

Tools

Facebook

Twitter

Instagram

Job description

Navy Exchange is seeking a Customer Experience Representative to manage premier customer service through social media, resolving complaints and enhancing the shopping experience for service members and families.

The role requires solid experience in retail or ecommerce, strong written communication, and adeptness with major social platforms. The position is based at NEX stores with on-site work expectations.