Part-Time Customer Service Specialist (Retail)

Navy Exchange Service Command; Oak Harbor, Northern (WA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Navy Exchange Service Command is hiring for a retail customer service role at Whidbey Island. You will join a sales team delivering service that anticipates and exceeds customer expectations, processing transactions, layaways, refunds, exchanges, and order fulfillment with accuracy and professionalism.

You will learn NEXCARD accounts, follow store policies, assist with training new associates, and help maintain stock levels while supporting sales goals and customer satisfaction across the store

Qualifications

• 1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
• Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally.
• Provides layaway services. Explains layaway policies and requirements.
• Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy.
• Takes and places customer special orders, as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor.
• Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery.
• Assists customers in opening NEXCARD accounts. Provides applications and basic program information.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
• Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards.
• Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully complete the sales encounter.
• Reviews stock assortments and communicates regularly with supervisor, store manager, etc. regarding additions, deletions customer preferences, needs, and problems.
• As required, performs cash register transactions. Performs all types of cash register transactions in an accurate manner.
• Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices.
• Advises customers of upcoming sales events, and services available throughout the Navy Exchange.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons.
• Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation.
• Assists in training new associates in store programs and policies.
• Performs other related duties as assigned.

Job description

Navy Exchange Service Command is hiring for a retail customer service role at Whidbey Island. You will join a sales team delivering service that anticipates and exceeds customer expectations, processing transactions, layaways, refunds, exchanges, and order fulfillment with accuracy and professionalism.

You will learn NEXCARD accounts, follow store policies, assist with training new associates, and help maintain stock levels while supporting sales goals and customer satisfaction across the store