Premier Reservation Manager

Emerging Travel Group; United States; A distancia; USD 9900 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible schedule

Competitive salary + KPI bonus

Continual learning

Corporate discounts

Descripción de la vacante

RateHawk is seeking a Premier Reservation Manager to work with VIP clients, handle bookings for hotels, transport, and experiences worldwide, and craft commercial offers. You will negotiate terms with hotels and suppliers, and provide support for post-booking issues from home in a remote, international environment.

Ideal candidates will have English and Russian proficiency, strong soft skills, quick learning ability, and travel industry experience in concierge, TMC, DMC, or tour operators, with

Formación

• English and Russian proficiency both written and spoken.
• Soft skills: kindness, empathy, stress-resistance, politeness, responsibility.
• Quick learner with results focus.
• Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of hotel bases in Russia and popular destinations: Europe, Asia.

Responsabilidades

• Handle VIP client bookings: hotels, transport, excursions worldwide.
• Prepare commercial offers for clients.
• Search and book accommodations and add-on services per request.
• Negotiate costs, cancellation terms, booking and payment with hotels/suppliers.
• Support clients with post-booking changes, cancellations, relocations.

Conocimientos

English proficiency

Russian proficiency

Soft skills

Quick learner

Travel knowledge

Descripción del empleo

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

Work with VIP clients:

• Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
• Formation of a commercial offer to the client;
• Searching and booking of accommodation options, additional services, according to the request;
• Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
• Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Russian Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.
• Tech Requirements: A functioning computer and microphone.

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 2 days-on after 2-days off from from 9 a.m. to 9 p.m. GMT +3.
• Competitive Salary: Earn a base salary of 800 EUR + up to 200 EUR in bonus KPI
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

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