Customer Support Specialist (Universal Team)

RateHawk; United States; Remote; USD 10,000 - 14,000; Full time

Benefits offered by this job

Remote Work

Great Team

Flexible Schedule

Competitive Salary

Learning & Development

Hotel Discounts

Job summary

RateHawk is a fast-growing travel-tech company seeking a Customer Support Specialist (Universal Team) to keep clients happy and operations smooth. This remote role requires strong English skills and Italian (B2), plus empathy, patience, and clear communication.

You’ll resolve issues, advise on bookings, liaise with suppliers and hotels via email and phone, and use CRM systems to stay efficient. The base salary is competitive, with KPI-based bonuses, and the team is young, supportive, and eager

Qualifications

• Proficient in English (spoken and written).
• Italian language proficiency (B2).
• Strong communication and problem-solving skills.
• Ability to learn quickly and stay results-focused.

Responsibilities

• Resolve client issues and process additional services for travel bookings (European market).
• Advise clients on bookings and products.
• Engage with suppliers, hotels and clients via email and phone.
• Use CRM systems and internal databases effectively.

Skills

English (Upper-Intermediate)

Italian (B2)

Empathy

Communication

Tools

CRM systems

Internal databases

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market).
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3.
• Competitive Salary: Earn a base salary of 800 EUR + up to 300 EUR gross bonus based on KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.

The Process:

• Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!
  

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