Local Support Specialist LATAM

RateHawk; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Monthly bonus

Growth opportunities

Job summary

RateHawk is seeking a Local Support Specialist to join our fast-growing international travel-tech team. You will support our partners in English and Spanish, handle tickets, bookings, and escalations, and collaborate with internal teams to ensure smooth service delivery.

We offer remote work, a base salary with monthly bonus, and opportunities for growth through training and conferences. If you’re proactive, calm under pressure, and a strong communicator, we’d love to hear from you.

Qualifications

• Advanced level of Spanish and English with fluent written skills.
• Experience in travel, concierge agencies, TMCs, DMCs or tour operators is a big plus.
• Proactive mindset with initiative to prevent issues.
• Ability to handle multiple tasks and stay calm under pressure.
• Empathetic communicator focused on customer solutions.
• Fast learner capable of picking up new tools and processes.

Responsibilities

• Support partners via calls and updates in Italian and English.
• Be transparent and customer-centric with clear, honest communication.
• Handle tickets and escalations; follow up on resolution and prevention.
• Manage bookings with attention to detail and urgency.
• Collaborate with other departments to ensure smooth workflows.
• Record details and interactions in our CRM system.

Skills

English fluency

Spanish fluency

Travel industry experience

Proactive mindset

Under pressure

Empathetic communication

Fast learner

CRM systems

Tools

CRM systems

Job description

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You'll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.
  

What We're Looking For:

• Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently.
• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Application: we will review your CV once you apply!
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Meeting with Hiring Manager: Another friendly chat.
• Interview results and offer!
  

If this sounds like the perfect fit for you, we’d love to hear from you!

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