Junior Account Manager, Central and Eastern Europe

RateHawk; United States; À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Corporate English school

Hotel and travel discounts

MyTime Day Off

Training/conference stipends

Résumé du poste

RateHawk, part of Emerging Travel Group, is seeking a Junior Account Manager to maintain and grow client relationships and strengthen market presence. This remote role is open to candidates in selected European markets and involves collaboration with sales teams to identify growth opportunities in the travel B2B space.

The ideal candidate has at least 1 year in account or business development roles within travel and is fluent in Polish and English, with strong analytical skills and an

Qualifications

• Minimum 1 year of successful experience in account or customer management for B2B companies within travel.
• Understanding of the region’s travel market and B2B networks (tours, agencies, OTAs).
• Fluent in Polish and English; other languages are advantageous.
• Up to 10% travel may be required.
• Data-driven decision making with strong numerical skills.

Responsabilités

• Maintain and develop relationships with existing and new partners to increase engagement.
• Collaborate with sales to identify growth opportunities in the defined territory.
• Provide system training and improve partners’ usage of platforms.
• Promote the client’s brand at industry events and networking opportunities.
• Advise on incident resolutions and coordinate communications among parties.
• Oversee partner payment processes and ensure transaction accuracy.
• Prepare reports in CRM and internal systems with insights on partner activity and market developments.

Connaissances

Account management

Analytical skills

Proactive

Team player

International mindset

Description du poste

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Poland, Lithuania, Latvia and Hungary.

What You’ll Do:

• Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, with the objective of increasing partner performance and engagement.
• Collaborate with the sales function to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs.
• Conduct follow-up communications with current and prospective partners for the purpose of providing system training and enhancing partners’ understanding and utilization of provided platforms.
• Position and promote the client’s brand within the travel trade sector through the delivery of ongoing product presentations and representation at relevant industry networking events.
• Advise on the resolution of incident-related matters affecting partners, facilitating support and ensuring timely communication between involved parties.
• Oversee payment-related processes on behalf of the client, including the verification and control of transactions, and provide recommendations to ensure the accuracy and integrity of payment operations.
• Prepare and submit regular comprehensive reports utilizing the client’s CRM and internal systems, offering analysis and insights regarding partner activities, market developments, and other relevant metrics.

Must have:

• Relevant Experience. Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry;
• Market Knowledge. Understanding of the region’s travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in Polish and English, other languages are advantageous.
• Travel Requirements. Up to 10% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;

Note: only CVs in English will be considered.

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.

• Internal programs for adaptation and training, development of soft skills, and leadership abilities.

• Partial compensation for participating in external training and conferences.

• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.

• Corporate prices on hotels and travel services.

• MyTime Day Off - an extra non-working day without loss of compensation.

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