Account Manager

RateHawk; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Remote work

Training programs

Corporate English school

Hotel and travel discounts

MyTime Day Off

Job summary

RateHawk is seeking an Account Manager to expand and deepen partnerships across the travel trade. This remote role welcomes candidates in Catalonia, Spain and the US market alike, with up to 50% travel.

You will manage B2B relationships, drive API deals, report insights, and collaborate with sales to grow the territory while promoting Emerging Travel Group's brands globally.

Qualifications

• Minimum 3 years in account management or B2B business development in travel.
• Strong understanding of regional B2B travel networks (tour operators, agencies, OTAs).
• CRM familiarity; API deals a plus.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop partnerships with signed partners (tour operators, agencies, TMCs, OTAs).
• Collaborate with the sales team to identify and grow opportunities.
• Provide system training to partners and support
• Position the brand within the travel trade via product presentations and events.
• Address incidents and ensure partner support.
• Oversee transaction processing and payments accuracy.
• Spend up to 50% of time on business trips for meetings and events.
• Provide market/competitive analysis and regular CRM reporting.
• Develop API deals with potential and existing partners.

Skills

Account management

B2B travel

CRM

API knowledge

Tools

CRM

Job description

Описание:

RateHawk is part of Emerging Travel Group- a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Catalonia, Spain.

Задачи:

• Expand and consolidate presence in the assigned territory;
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
• Collaborate with the sales team to identify and grow opportunities within the territory;
• Follow-up with existing and new partners in order to provide system training;
• Position the brand within the travel trade through ongoing product presentations and networking events;
• Address incident issues, ensuring partners support;
• Payments control: oversee and ensure accuracy in transaction processing;
• Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
• Provide market & competitive environment analysis;
• Provide regular comprehensive reporting through CRM and internal systems;
• Maximize and develop API deals with the potential and existing partners.

Требования:

• Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
• Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Competence in API technology deals is a plus.
• CRM knowledge.
• Language knowledge. Fluent in Catalan & Spanish. Intermediate English; other languages are advantageous;
• Travel Requirements. Up to 50% of travel time may be required; Must have a car/motorbike and valid driver's license.
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence.

Условия:

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.
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