VIP Travel Reservations Lead | Remote & Flexible Schedule

RateHawk; United States; Remote; USD 10,000 - 12,000; Full time

Benefits offered by this job

Remote work

Great team

Flexible schedule

Competitive salary

Challenging tasks

Learning opportunities

Hotel discounts

Job summary

RateHawk, a fast-growing international travel-tech company, is seeking a Premier Reservation Manager to support VIP clients and ensure seamless travel arrangements.

You’ll handle hotel, transport, and excursion bookings, negotiate terms, prepare offers, and provide post-booking support while maintaining exceptional service standards. This remote role offers a flexible schedule and ongoing professional growth.

Qualifications

• Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
• Knowledge of hotel bases in Russia and popular destinations (Europe, Asia).
• Tech requirements: functioning computer and microphone.

Responsibilities

• Work with VIP clients: receive and process requests for booking hotels, transport, and excursions.
• Formation of a commercial offer to the client; negotiate cost, cancellation terms, booking and payment with hotels and suppliers.
• Search and book accommodation options and additional services per request; handle post-booking changes or cancellations.

Skills

English proficiency

Russian proficiency

Kindness

Empathy

Stress-resistance

Politeness

Responsibility

Job description

RateHawk, a fast-growing international travel-tech company, is seeking a Premier Reservation Manager to support VIP clients and ensure seamless travel arrangements.

You’ll handle hotel, transport, and excursion bookings, negotiate terms, prepare offers, and provide post-booking support while maintaining exceptional service standards. This remote role offers a flexible schedule and ongoing professional growth.