Customer Support Specialist (Universal Team)

Emerging Travel Group; United States; Remote; USD 10,000 - 14,000; Full time

Benefits offered by this job

Remote work

Great team

Flexible schedule

Corporate discounts

Job summary

RateHawk is seeking a Customer Support Specialist (Universal Team) to assist clients and partners from home. You will resolve issues related to business travel bookings, provide expert advice, and coordinate with suppliers and hotels using CRM systems.

The role emphasises English and Italian language skills, a friendly customer-first approach, and the ability to learn quickly while delivering results. Remote work, training opportunities, and performance-based bonuses are offered.

Qualifications

• Upper-intermediate English (spoken and written) and Italian (B2) proficiency.
• Friendly, empathetic, stress-resistant, polite and responsible.
• Able to learn quickly and stay results-focused.
• Knowledge of travel bookings is a plus.

Responsibilities

• Resolve client issues for business travel bookings and related services.
• Advise clients on bookings and our products.
• Communicate with suppliers, hotels, and clients via email and phone.
• Use CRM systems and internal databases effectively.

Skills

English proficiency

Italian (B2)

Soft skills

Quick learner

Travel knowledge

Tools

CRM systems

Internal databases

Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We’re a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do:

• Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market).

• Advise clients: Provide expert advice on bookings and our products.

• Communicate: Engage with suppliers, hotels, and clients via email and phone.

• Work with systems: Utilize CRM systems and our internal databases efficiently.
  What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)

• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.

• Quick Learner: Ability to learn quickly and stay results-focused.

• Tech Requirements: A functioning computer and microphone.

• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
  What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3.
  • Competitive Salary: Earn a base salary of 800 EUR + up to 300 EUR gross bonus based on KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.
    The Process:

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