Premier Onboarding Lead | 24/7 Fortune 500 Accounts

Granite Telecommunications; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Onsite gym

Health insurance

401K with company match

Tuition assistance

Job summary

Granite Telecommunications, headquartered in Quincy, MA, delivers advanced communications solutions to Fortune 500 level customers and government agencies across the U.S. and Canada. We offer comprehensive benefits and opportunities for growth.

The General Summary of Position: Seek business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. Duties include maintaining Premier accounts, 24x7 availability, weekly meetings, and

Qualifications

• Bachelor's degree required.
• Proficient in Microsoft Excel and MS Access.
• Strong customer service skills.

Responsibilities

• Maintain and manage Granite's Premier accounts.
• 24 x 7 availability to support assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions.
• Areas of responsibility for each account include maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Skills

Excel

MS Access

Education

Bachelor's Degree

Job description

Granite Telecommunications, headquartered in Quincy, MA, delivers advanced communications solutions to Fortune 500 level customers and government agencies across the U.S. and Canada. We offer comprehensive benefits and opportunities for growth.

The General Summary of Position: Seek business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. Duties include maintaining Premier accounts, 24x7 availability, weekly meetings, and