Enterprise Premier Account Manager – 24/7 Client Advocate

Granite-Telecommunications; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company匹配

Tuition assistance

Childcare benefits

Job summary

Granite Telecommunications is seeking a Premier Account Manager based in Quincy, MA. You will act as a client-facing liaison for high-value corporate accounts, delivering enterprise-level support and cultivating strong relationships to ensure top-tier satisfaction and ongoing revenue growth.

Responsibilities include managing platinum-tier accounts, coordinating with Granite’s technical teams on outages and QoS, handling billing questions, and providing comprehensive reports.

Qualifications

• Bachelor's degree or honorable discharged veteran status.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong problem-solving, multitasking, and organizational skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and manage Premier (platinum-tier) accounts.
• Remain available 24x7 to support assigned accounts.
• Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
• Service issue resolution and technical coordination with internal teams to address outages and QoS concerns.
• Billing inquiries and detailed reporting; generate service usage and performance reports.
• Proactively identify opportunities to grow and expand accounts, ensuring revenue growth.
• Communicate actively with clients, internal sales teams, and service/support staff.

Skills

Microsoft Office Suite

Interpersonal communication

Education

Bachelor's degree

Job description

Granite Telecommunications is seeking a Premier Account Manager based in Quincy, MA. You will act as a client-facing liaison for high-value corporate accounts, delivering enterprise-level support and cultivating strong relationships to ensure top-tier satisfaction and ongoing revenue growth.

Responsibilities include managing platinum-tier accounts, coordinating with Granite’s technical teams on outages and QoS, handling billing questions, and providing comprehensive reports.