Premier Accounts Manager — 24/7 Client Success

Granite Telecommunications, LLC.; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with company match

Childcare benefits

Tuition assistance

Onsite gym

Job summary

Granite Telecommunications, LLC. is seeking business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. You will maintain Premier accounts and ensure 24/7 availability, coordinating weekly meetings and following up on actions.

The role requires a Bachelor’s Degree and strong skills in Excel and MS Access, with the ability to work under pressure and manage multiple tasks while delivering excellent customer service.

Qualifications

• Bachelor’s Degree.
• Intermediate to advanced knowledge of Microsoft Excel and MS Access.
• Ability to work under pressure.
• Excellent problem-solving skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions.
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Excel

MS Access

Job description

Granite Telecommunications, LLC. is seeking business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. You will maintain Premier accounts and ensure 24/7 availability, coordinating weekly meetings and following up on actions.

The role requires a Bachelor’s Degree and strong skills in Excel and MS Access, with the ability to work under pressure and manage multiple tasks while delivering excellent customer service.