Premier Onboarding Manager

Granite Telecommunications, LLC.; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with company match

Childcare benefits

Tuition assistance

Onsite gym

Job summary

Granite Telecommunications, LLC. is seeking business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. You will maintain Premier accounts and ensure 24/7 availability, coordinating weekly meetings and following up on actions.

The role requires a Bachelor’s Degree and strong skills in Excel and MS Access, with the ability to work under pressure and manage multiple tasks while delivering excellent customer service.

Qualifications

• Bachelor’s Degree.
• Intermediate to advanced knowledge of Microsoft Excel and MS Access.
• Ability to work under pressure.
• Excellent problem-solving skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions.
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Skills

Customer service

Communication

Problem solving

Multitasking

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Excel

MS Access

Job description

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.

Duties and Responsibilities:

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Required Qualifications:

• Bachelor’s Degree
• Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:

• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills

Compensation Range:

Thecompensationrange for this position is$50,000-$65,000 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Finalcompensationwill be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.