Dynamics Premier Support Engineer — Troubleshoot & Customer Success

US Cloud LC.

Town and Country (MO)

On-site

USD 90,000 - 120,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

US Cloud is seeking a Premier Support Engineer to join our technical support team. You will assist clients in deploying, operating, and troubleshooting Microsoft technologies across environments, focusing on Dynamics and related platforms.

You will collaborate with clients and internal teams to ensure successful adoption of Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics, driving customer satisfaction and continuous service improvement.

Qualifications

4+ years of experience in Microsoft technologies.
Proficiency (3+ years) in Windows Server.
Advanced understanding of Microsoft Dynamics.
Demonstrated skills in technical writing.
Consistent ability to excel in a virtual work environment.

Responsibilities

Handle a consistent flow of fundamental to advanced-level tickets, actively driving resolutions.
Focus on key performance metrics, ensuring high client satisfaction through effective ticket resolution.
Work with fellow PSEs and Escalation Engineers to drive ticket closure and share best practices.
Contribute to service delivery improvements by providing data and feedback from ticket management.
Develop technical knowledge and documentation to support clients and teammates.
Proactively manage cases and communicate with clients to prevent issues and align solutions with their goals.
Support knowledge base buildout and the use of AI tools to enhance support resources.