Dynamics Premier Support Engineer - Expert Troubleshooter

US Cloud; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

US Cloud seeks a Premier Support Engineer to deploy, operate, and troubleshoot Microsoft technologies for clients, focusing on Dynamics and related workloads while driving customer success.

You will resolve complex tickets, collaborate with PSEs and Escalation Engineers, contribute to knowledge bases, and promote AI-assisted service improvements. Strong writing and virtual-work proficiency are essential.

Qualifications

• 4 years of experience in Microsoft technologies.
• Proficiency (3 years) in Windows Server.
• Advanced understanding of Microsoft Dynamics.
• Demonstrated skills in technical writing.
• Consistent ability to excel in a virtual work environment.

Responsibilities

• Handle a flow of tickets from fundamental to advanced levels and drive resolutions.
• Collaborate with PSEs and Escalation Engineers to close tickets and share best practices.
• Contribute data and feedback to service improvements and knowledge base.
• Proactively manage cases with clear client communication and strategic guidance.
• Create and maintain technical documentation and promote AI tools.

Skills

Microsoft technologies

Windows Server

Microsoft Dynamics

Technical writing

Virtual work environment

Tools

AI tools

Job description

US Cloud seeks a Premier Support Engineer to deploy, operate, and troubleshoot Microsoft technologies for clients, focusing on Dynamics and related workloads while driving customer success.

You will resolve complex tickets, collaborate with PSEs and Escalation Engineers, contribute to knowledge bases, and promote AI-assisted service improvements. Strong writing and virtual-work proficiency are essential.