Premier Microsoft Support Engineer — Drive Client Success

US Cloud LC.; Town and Country (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

US Cloud is seeking a Premier Support Engineer to assist clients in deploying, operating, and troubleshooting Microsoft technologies, ensuring high levels of customer satisfaction.

You will work with Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics to resolve complex issues and document steps. This role emphasizes proactive communication, knowledge sharing, and continuous learning to drive service improvements.

Qualifications

• 2+ years of experience with Microsoft technologies.
• Familiarity (1+ years) with Windows Server.
• Exposure to Active Directory/Azure AD and DNS.
• Basic experience in technical writing.
• Ability to work effectively in a virtual environment.

Responsibilities

• Break/Fix Ticket Resolution: Use strong knowledge of Microsoft technologies to resolve tickets and document steps.
• Service Improvement Contribution: Identify improvements, contribute to KB, analyze trends.
• Proactive Case Management and Customer Communication: Maintain regular client communication and advocate for client needs.
• Support Knowledge Lake Buildout and Use of AI Tools: Create docs, promote AI tools, fill knowledge gaps.
• Continuous Learning and Development: Pursue certifications and share knowledge with the team.

Skills

Microsoft technologies

Windows Server

Active Directory/Azure AD

DNS

Technical writing

Virtual environment

Job description

US Cloud is seeking a Premier Support Engineer to assist clients in deploying, operating, and troubleshooting Microsoft technologies, ensuring high levels of customer satisfaction.

You will work with Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics to resolve complex issues and document steps. This role emphasizes proactive communication, knowledge sharing, and continuous learning to drive service improvements.