Premier Dynamics Support Engineer - Remote

US Cloud LC.; St. Louis (MO); On-site; USD 95,000 - 130,000; Full time

Job summary

US Cloud seeks a Premier Support Engineer to join its technical support team, helping clients deploy, operate, and troubleshoot Microsoft technologies. You will work with clients and internal teams to ensure successful adoption of Microsoft solutions across Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics, driving high customer satisfaction.

The role emphasizes proactive case management, knowledge base development, AI tool support, and continuous

Qualifications

• 4+ years of experience in Microsoft technologies.
• Proficiency (3+ years) in Windows Server.
• Advanced understanding of Microsoft Dynamics.
• Demonstrated skills in technical writing.
• Consistent ability to excel in a virtual work environment.

Responsibilities

• Handle a consistent flow of fundamental to advanced-level tickets, actively driving resolutions.
• Focus on key performance metrics, ensuring high client satisfaction through effective ticket resolution.
• Work with fellow PSEs and Escalation Engineers to drive ticket closure and share best practices.
• Participate in service delivery improvements by contributing data and feedback from ticket management.
• Contribute to the development of technical knowledge and documentation.

Skills

Microsoft technologies

Windows Server

Microsoft Dynamics

Technical writing

Virtual work environment

Job description

US Cloud seeks a Premier Support Engineer to join its technical support team, helping clients deploy, operate, and troubleshoot Microsoft technologies. You will work with clients and internal teams to ensure successful adoption of Microsoft solutions across Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics, driving high customer satisfaction.

The role emphasizes proactive case management, knowledge base development, AI tool support, and continuous