Senior Microsoft Support Engineer: Proactive Issue Solver
US Cloud LC.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
US Cloud LC. is seeking a Premier Support Engineer to assist clients with deploying, operating, and troubleshooting Microsoft technologies such as Windows Server, Azure, SharePoint, and more.
You will drive client success by resolving complex issues and contributing to ongoing service improvements. Collaborating with clients and internal teams, you will manage ticket lifecycles, document steps, and promote knowledge sharing while pursuing relevant certifications in a fully remote work
Qualifications
- 4+ years of experience with Microsoft technologies.
- Proficiency (3+ years) in Windows Server.
- Advanced understanding of Active Directory/Azure AD and DNS.
- Demonstrated skills in technical writing.
- Proven ability to thrive in a virtual work environment.
Responsibilities
- Handle a steady flow of tickets from basic to advanced levels, driving resolutions.
- Focus on key metrics to ensure high client satisfaction through timely ticket closure.
- Collaborate with PSEs and Escalation Engineers to close tickets and share best practices.
- Contribute data and feedback to service delivery improvements and knowledge resources.
- Maintain proactive communication with clients and propose strategic solutions aligned with their goals.
Skills
Tools
Job description
US Cloud LC. is seeking a Premier Support Engineer to assist clients with deploying, operating, and troubleshooting Microsoft technologies such as Windows Server, Azure, SharePoint, and more.
You will drive client success by resolving complex issues and contributing to ongoing service improvements. Collaborating with clients and internal teams, you will manage ticket lifecycles, document steps, and promote knowledge sharing while pursuing relevant certifications in a fully remote work
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