Premier Accounts & Onboarding Specialist

Granite-Telecommunications; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Onsite gym

Job summary

Granite Telecommunications is seeking business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. Duties include maintaining Premier accounts, offering 24×7 support, conducting weekly meetings, and coordinating actions with sales and internal teams to ensure accurate billing, reporting, and strong client relationships.

The role requires a Bachelor’s degree and solid Excel/Access skills; Granite offers competitive pay, benefits, and a

Qualifications

• Bachelor’s degree required.
• Proficient Excel and Access experience.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions.
• Areas of responsibility include maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Access

Job description

Granite Telecommunications is seeking business‑oriented, customer service driven professionals to provide high‑quality service to Fortune 500 level customers. Duties include maintaining Premier accounts, offering 24×7 support, conducting weekly meetings, and coordinating actions with sales and internal teams to ensure accurate billing, reporting, and strong client relationships.

The role requires a Bachelor’s degree and solid Excel/Access skills; Granite offers competitive pay, benefits, and a