Strategic Government Accounts Manager

Granite-Telecommunications; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Onsite gym

Health insurance

Dental insurance

Vision insurance

401K with company match

Tuition assistance

Childcare benefits

Job summary

Granite Telecommunications is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. The role focuses on managing Premier accounts with 24x7 support and proactive communication to ensure issues are resolved and metrics are met.

The team will coordinate with sales and internal staff to maintain account health, with an emphasis on reliability and strong customer support as stated in Granite’s mission and values.

Qualifications

• Bachelor’s Degree required.
• Advanced knowledge of Microsoft Excel and MS Access.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• Provide 24 x 7 support to assigned accounts.
• Conduct weekly meetings with Premier accounts and document actions.
• Coordinate maintenance of phone lines, outages, billing, and reporting.
• Communicate with customers, sales and internal staff.
• Possess ability to obtain P2 Government Clearance.

Skills

Interpersonal skills

Problem solving

Multitasking

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Excel

MS Access

Job description

Granite Telecommunications is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. The role focuses on managing Premier accounts with 24x7 support and proactive communication to ensure issues are resolved and metrics are met.

The team will coordinate with sales and internal staff to maintain account health, with an emphasis on reliability and strong customer support as stated in Granite’s mission and values.