Premier Accounts Lead — 24/7 Client Care

granitecareers; West Palm Beach (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Onsite gym

Job summary

Granite is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers in West Palm Beach, FL. You will maintain and manage Granite’s Premier accounts with 24x7 availability and conduct weekly meetings to ensure proactive support.

The ideal candidate holds a Bachelor’s Degree and has intermediate to advanced Excel and MS Access skills, excellent communication, and the ability to work under pressure to meet deadlines while

Qualifications

• Bachelor’s degree required.
• Experience with Premier accounts preferred.
• Strong Excel and Access skills required.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• Provide 24x7 availability to support assigned accounts.
• Conduct weekly meetings with Premier accounts and follow up on actions.
• Coordinate with sales and internal staff to resolve issues.
• Handle area responsibilities including outages, billing, reporting.

Skills

Premier accounts management

Customer service

MS Excel

MS Access

Communication skills

Time management

Education

Bachelor’s Degree

Tools

MS Excel

MS Access

Job description

Granite is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers in West Palm Beach, FL. You will maintain and manage Granite’s Premier accounts with 24x7 availability and conduct weekly meetings to ensure proactive support.

The ideal candidate holds a Bachelor’s Degree and has intermediate to advanced Excel and MS Access skills, excellent communication, and the ability to work under pressure to meet deadlines while