Strategic Government Accounts Manager

Granite Telecommunications

Quincy (MA)

On-site

USD 50,000 - 65,000

Full time

8 days ago

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Benefits offered by this job

Onsite gym

Insurance package

401K match

Childcare benefits

Tuition assistance

Job summary

Granite Telecommunications is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. You will maintain Premier accounts, ensure 24/7 support, and conduct regular meetings with key contacts.

The role requires a Bachelor's degree and strong Excel/MS Access skills, with emphasis on accurate billing and reporting. A proactive, team-oriented mindset is essential for success.

Qualifications

Bachelor's Degree required.
Proficient in Microsoft Excel and MS Access.
Customer service experience preferred.

Responsibilities

Maintain and manage Granite's Premier accounts.
24 x 7 availability to support your assigned accounts.
Conduct weekly meetings with assigned Premier accounts.
Minute each meeting weekly and follow up on all actions.
Areas of responsibility for each account include maintenance of phone lines, outages, billing, reporting, etc.
Communicate directly with customers, sales and internal staff.
Must have the ability to obtain P2 Government Clearance.

Skills

Excellent customer service skills

Ability to work under pressure

Ability to meet deadlines

Excellent problem-solving skills

Ability to work independently as well

Strong multi-tasking and organization

Excellent interpersonal and communicat

Education

Bachelor's Degree

Tools

Excel

MS Access

Job description

The role requires a Bachelor's degree and strong Excel/MS Access skills, with emphasis on accurate billing and reporting. A proactive, team-oriented mindset is essential for success.

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