Premier Government Accounts Manager | 24/7 Support

Granite Telecommunications; Quincy (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Granite Telecommunications is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. You will maintain and manage Granite’s Premier accounts and ensure 24 x 7 availability to support assigned accounts.

Requirements include a Bachelor’s Degree and intermediate to advanced knowledge of Microsoft Excel and MS Access, with strong customer service, organizational, and communication skills to meet deadlines and work under

Qualifications

• Bachelor’s degree required.
• Proficient in Excel and MS Access.

Responsibilities

• Maintain and manage Granite’s Premier accounts.
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on actions.
• Areas of responsibility for each account include maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff.
• Must have the ability to obtain P2 Government Clearance.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Excel

MS Access

Job description

Granite Telecommunications is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. You will maintain and manage Granite’s Premier accounts and ensure 24 x 7 availability to support assigned accounts.

Requirements include a Bachelor’s Degree and intermediate to advanced knowledge of Microsoft Excel and MS Access, with strong customer service, organizational, and communication skills to meet deadlines and work under