Pre-Service Representative, Pre-Serving Department, Flexible Hours, Days

Norton Healthcare, Inc.; Whitner (KY); Hybride; USD 22 000 - 28 000; Plein temps

Résumé du poste

Norton Healthcare, Inc. in Kentucky is seeking a Pre Service representative to set patient expectations and ensure a positive experience for upcoming procedures by handling pre-registration and financial clearance across hospital and diagnostic centers.

This role requires strong telephone and computer skills, the ability to work in a fast-paced call center, and to resolve questions about referrals, pre-authorizations, and insurance verification with courtesy and professionalism.

Qualifications

• 1 year in Patient Registration, Insurance Verification, or Authorizations
• Strong telephone communication and computer skills
• Ability to work in a fast-paced, call-center environment

Responsabilités

• Set patient expectations and ensure a positive patient experience for upcoming procedures by completing pre-registration and handling financial clearance
• Initiate authorizations for non-scheduled admissions and scheduled procedures as assigned
• Handle referrals, pre-authorizations, and insurance verification questions with professionalism

Connaissances

Patient access

Insurance verification

Authorizations

Customer service

Formation

High School Diploma or GED

Description du poste

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED