Patient Service Representative Hospital PRN

Advocate Aurora Health; Town of Oconomowoc (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Advocate Health seeks a patient access professional to register and pre-register patients for admissions and outpatient services. You will verify insurance, obtain required authorizations, and coordinate scheduling with departments to ensure patient payments and deposits are arranged as needed.

The role requires accurate spelling, attention to detail, and the ability to type at least 40 wpm, with strong communication and customer service skills to support patients through the admission process.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Must be able to key 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third party reimbursement preferred.
• Excellent communication skills and customer service skills required.

Responsibilities

• Register or pre-register all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verify insurance coverage and obtain necessary authorization for services.
• Coordinate with patients and scheduling to reschedule procedures until authorization or payment is arranged; request upfront deposits.
• Update schedule for cancellations, rescheduling, and changes on an ongoing basis.

Skills

Patient registration

Insurance verification

Pre-authorization

Scheduling

Customer service

Communication skills

Typing speed 40 wpm

Medical terminology

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Fills critical short term vacancies in designated areas. Registers and interviews patients, completes pre-admissions, and ensures information accuracy. Handles routine patient inquiries and issues. Works closely with other areas including departments and physician offices. Greets patients and processes them through to the appropriate area.

Essential Functions

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.
  

Physical Requirements

This position frequently requires walking from different areas. Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators. Must be able to respond quickly to medical STATS and emergencies. This position requires sitting frequently. Must be able to lift 20-50 pounds occasionally. Works in a fast-paced environment with numerous interruptions.

Education, Experience and Certifications

High School Diploma or GED required; Bachelor's Degree preferred. Accurate spelling and attention to detail required. Must be able to key 40 wpm. Knowledge of patient registration, insurance, and hospital billing preferred. Medical terminology knowledge and understanding of third party reimbursement preferred. Excellent communication skills and customer services skills required.