Pre-Service Representative, 8a-4:30p, Onsite

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 22,000 - 26,000; Full time

Job summary

Norton Healthcare, Inc. is seeking a Pre-Service representative to ensure a smooth patient experience for upcoming procedures by completing pre-registration and financial clearance across acute facilities and diagnostic centers.

The role involves managing referrals, pre-authorizations, and insurance verification while using multiple systems in a fast-paced call center environment. The ideal candidate will have strong telephone communication, problem-solving skills, and a commitment to

Qualifications

• Strong telephone communication skills.
• Excellent customer service orientation.
• Solid problem-solving abilities.
• Proficient computer skills for multiple systems.

Responsibilities

• Set patient expectations and ensure a positive experience for pre-registration.
• Handle day-to-day financial clearance for the hospital system.
• Initiate authorizations for non-scheduled admissions and scheduled procedures.
• Respond to questions on referrals, pre-authorizations, and insurance verification.

Job description

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED