Pre-Service Representative, 8a-4:30p, Onsite

Norton Healthcare; Whitner (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Norton Healthcare is seeking a Pre Service Representative to support patient registrations and insurance verifications for upcoming procedures. You will verify information, coordinate with hospital systems, and help patients navigate authorizations and financial clearance with courtesy and accuracy.

You will handle inbound calls, respond to referrals and coverage questions, and ensure a smooth patient experience in a fast-paced, team-oriented environment.

Qualifications

• One year in Patient Registration, Insurance Verification, or Authorizations.
• Three years Patient Access.
• High School Diploma or GED.

Responsibilities

• Set patient expectations and ensure a positive patient experience for pre-registration and financial clearance activities.
• Initiate authorizations for non-scheduled hospital admissions and scheduled procedures as assigned.
• Respond to referrals, pre-authorizations, and insurance verification inquiries while navigating multiple hospital systems.

Skills

Customer service

Telephone communication

Problem-solving

Education

High School Diploma or GED

Job description

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call centre environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED