Pre-Service Representative, Pre-Serving Department, Flexible Hours, Days

Norton Healthcare, Inc.; Louisville (KY); Híbrido; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Norton Healthcare, Inc. in Louisville is seeking a Pre Service representative to set patient expectations, complete pre-registration, and manage financial clearance across hospital systems in a fast-paced call center environment.

The role requires insurance verification, authorizations, and referrals support; minimum one year in patient access or related areas; three years preferred, plus a high school diploma or GED.

Formación

• One year in Patient Registration, Insurance Verification, or Authorizations.
• Three years Patient Access.
• High School Diploma or GED.

Responsabilidades

• Sets the patient's expectation and ensures a positive experience for upcoming procedures and tests.
• Completes pre-registration and handles day-to-day financial clearance across hospital systems.
• Initiates authorizations for non-scheduled admissions and scheduled procedures.
• Resolves questions on referrals, pre-authorizations, and insurance verification.

Conocimientos

Patient communication

Call center experience

Multitasking

Educación

High School Diploma or GED

Descripción del empleo

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED