Pre-Service Representative, Days

Norton Healthcare; Louisville (KY); On-site; USD 32,000 - 48,000; Full time

Job summary

Norton Healthcare in Louisville seeks a Pre Service representative to manage pre-registration and financial clearance for hospital services across adult and pediatric facilities. You will coordinate authorizations for admissions and scheduled procedures, while delivering courteous, accurate service to patients and providers.

You'll navigate multiple systems in a fast-paced call center, accepting inbound calls and making outbound outreach to resolve referrals, authorizations, and insurance

Qualifications

• One year in Patient Registration, Insurance Verification, or Authorizations.
• Experience in patient access or hospital registration is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist with pre-registration and financial clearance for hospital services.
• Handle referrals, pre-authorizations, and insurance verification.
• Respond to patient and provider questions with professional service.

Skills

Telephone communication

Computer skills

Customer service

Education

High School Diploma or GED

Job description

Responsibilities

The Pre Service representative sets the patient’s expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day‑to‑day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non‑scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre‑authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem‑solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired

• Three years Patient Access
• High School Diploma or GED