Pre-Service Representative, Days

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Norton Healthcare, Inc. is seeking a Pre-Service Representative in Louisville, KY to support pre-registration and financial clearance for inpatient and outpatient services.

The role requires strong telephone communication, problem-solving, and customer service skills. You will work in a fast-paced call center handling referrals, authorizations, and insurance verifications to ensure a smooth patient experience.

Qualifications

• Must have at least one year in Patient Registration, Insurance Verification, or Authorizations.
• Desired: three years in Patient Access.
• High School Diploma or GED is required or preferred.

Responsibilities

• Set patient expectations and ensure a positive experience for pre-registration.
• Handle day-to-day financial clearance across hospital systems.
• Initiate authorizations for non-scheduled admissions and scheduled procedures.
• Use multiple systems in a fast-paced call center environment to resolve questions.
• Address referrals, pre-authorizations, and insurance verification with providers and patients.

Skills

Telephone communication

Problem solving

Customer service

Computer skills

Education

High School Diploma or GED

Job description

Responsibilities

The Pre Service representative sets the patient’s expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED