Patient Service Representative

Icco, Llc.; Springfield, Northern (OR, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Icco, Llc. in Oregon is seeking a Patient Service Representative to deliver exceptional customer service and coordinate pre-admission, admission, transfer and discharge activities.

Responsibilities include collecting insurance information and fees, registering patients, scanning documents into charts, and maintaining confidentiality.

You will greet patients at the front desk, answer phones professionally, and support back-office staff in a fast-paced clinic.

Responsibilities

• Interact effectively and supportively with people from all backgrounds
• Maintain excellent patient interactions through clear communication and problem-solving
• Check-in patients at the front desk and scan documents into the chart
• Assist patients with pre-registration forms and ensure items are signed
• Collect fees, copayments, and balance cash drawer daily
• Maintain confidentiality of sensitive patient information
• Answer phones professionally and route calls per procedure
• Keep reception area clean; sanitize counters and surfaces regularly

Job description

Under general supervision, the Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient's chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients' chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items