Patient Service Representative

Gosouthstar; Ruston (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Gosouthstar is seeking a Patient Service Representative to provide exceptional customer service while performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and a passion for patient care.

Responsibilities include collecting and validating patient insurance information and identification, preparing registration forms, collecting fees, assisting with pre-registration, documenting scans, balancing cash,

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Excellent communication and interpersonal skills.

Responsibilities

• Interact with individuals from diverse backgrounds in a supportive manner.
• Maintain excellent patient interactions through clear communication.
• Check-in patients at the front desk and scan documents.
• Assist with pre-registration forms and ensure signatures.
• Inform patients of costs and collect fees.
• Collect copayments and balance cash drawer daily.
• Handle medical records and prior authorizations when needed.
• Maintain confidentiality of patient information.
• Answer phones professionally and route calls.
• Keep reception and waiting areas clean.
• Communicate with back-office staff as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Front desk

Education

High school diploma or equivalent

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).