Pre-Service Representative, Days

Norton Healthcare; Whitner (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Kentucky seeks a Pre Service Representative to ensure positive patient experiences for surgical procedures. The role involves pre-registration, financial clearance, and handling patient inquiries in a busy call center environment. Candidates should have at least one-year experience in patient registration or insurance verification, with strong communication and problem-solving skills. This position is vital for facilitating seamless patient interactions and ensuring satisfaction.

Qualifications

• One year in Patient Registration, Insurance Verification, or Authorizations.
• Three years in Patient Access is desired.

Responsibilities

• Set expectations for patients undergoing surgical procedures and diagnostic tests.
• Handle pre-registration and financial clearance operations.
• Initiate authorizations for hospital admissions and scheduled procedures.

Skills

Telephone communication

Computer skills

Problem-solving abilities

Customer service

Education

High School Diploma or GED

Job description

Responsibilities

The Pre Service representative sets the patient's expectation and ensures a positive patient experience for upcoming surgical procedures and diagnostic tests by completing pre-registration and accurately and efficiently handling the day-to-day operations relating to financial clearance for the hospital system including adult and pediatric acute facilities and diagnostic centers. The pre service representative also initiates authorizations for non-scheduled hospital admissions as well as scheduled procedures as assigned. The pre service representative utilizes multiple systems simultaneously and works in a fast paced, productivity driven call center environment accepting inbound calls promptly and making outbound calls in a professional and courteous manner and independently works to resolve patient and provider questions related to referrals, pre-authorizations, and insurance verification. The representative possesses strong telephone communication and computer skills, problem-solving abilities, and demonstrates the highest level of customer service for all patients, providers, and other team members.

Qualifications

Required:

• One year in Patient Registration, Insurance Verification, or Authorizations

Desired:

• Three years Patient Access
• High School Diploma or GED