Patient Service Representative

Icco, Llc.; Dallas (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Patient Service Representative at Icco, Llc. assists patients with registration, insurance collection, and front-desk activities to ensure smooth care delivery. The role emphasizes strong communication, accuracy in data collection, and courteous, confidential handling of patient information.

On-site position supporting pre-admission through discharge processes. The ideal candidate has at least one year of customer service experience, a high school diploma or equivalent, and the flexibility to

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience required.
• Ability to collect, verify, and record patient information with accuracy.

Responsibilities

• Greet patients and interact with diverse backgrounds in a courteous, professional manner.
• Check-in patients, collect fees, and verify insurance information.
• Prepare registration forms and balance the cash drawer daily.
• Coordinate with back-office staff and maintain patient confidentiality.
• Answer phone calls and route them per established procedures.

Skills

Customer service

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).