Patient Service Representative

Icco, Llc.; Gillette (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Icco, Llc. seeks a Patient Service Representative to deliver exceptional customer service and support patient pre-admission, admission, transfer and discharge activities.

The role requires energetic, flexible individuals with a passion for patient care and strong communication to coordinate care. Responsibilities include checking in patients, completing registrations, collecting fees and copayments, answering the phone, maintaining confidentiality, and coordinating with back-office staff for

Qualifications

• High school graduate or equivalent required.
• Minimum of 1 year of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Interact effectively with patients and colleagues from diverse backgrounds.
• Check-in patients at front desk and scan documents.
• Assist with completion of pre-registration forms and ensure records are distributed.
• Collect and account for copayments and fees.
• Maintain confidentiality of patient information.
• Answer phones professionally and route calls.
• Maintain clean reception area and sanitize surfaces.
• Coordinate with back-office staff to meet patient needs.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Job description

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).