Patient Service Representative

SouthStar; Slidell, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Community Care Partners in Slidell, LA seeks a Patient Service Representative to deliver exceptional service and coordinate pre-admission through discharge activities. You will collect insurance details, prepare registrations, and help manage costs for patients.

The role emphasizes accurate data entry, confidentiality, and courteous communication with patients and staff to ensure smooth care delivery.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience required.
• Excellent communication and problem-solving abilities.

Responsibilities

• Check-in patients at the front desk and scan documents into charts.
• Assist with pre-registration, ensure signatures and distribution of records.
• Collect fees, copayments, and balance cash drawer daily.
• Communicate with back-office staff regarding patient needs.
• Maintain confidentiality of sensitive patient information at all times.

Skills

Communication skills

Customer service

Phone etiquette

Education

High school diploma

Job description

Posted Monday, August 17, 2026 at 7:00 AM

The Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. The ideal candidate is energetic, flexible, has a positive attitude and above all else, has a passion for patient care. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

• Ability to interact effectively, and in a supportive manner with persons of all backgrounds
• Sustain excellent patient interactions using clear communication and problem-solving skills
• Assess walk-in traffic for potential emergencies
• Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient’s chart
• Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed
• Informs patients of costs of care being provided. Collect all fees and apply to patients’ chart
• Collect and record copayments and outstanding balances, and balance cash drawer daily
• Cover medical records and prior authorizations when needed
• Communicate efficiently to back-office staff regarding needs of patients
• Maintain confidentiality of sensitive patient information at all times
• Answer the phone in a professional manner and follow procedures for routing calls
• Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items
• Perform other duties as assigned

Requirements and Qualifications:

• Education: High school graduate or equivalent is required.
• Certificate/License: None.
• Experience: A minimum of one (1) year of customer service experience is required.

Community Care Partners is an Equal Opportunity Employer (EEO).