Pre-Need Sales & Family Care Counselor

Service Corporation International; Williamson (WV); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Williamson, WV to support families by delivering personalized service, presenting pre-need options, and generating revenue for the cemetery. You will act as the primary contact for families and coordinate with funeral staff to ensure seamless service.

Responsibilities include prospecting, obtaining referrals, building community relationships, presenting to families, managing activity levels, and following up to ensure

Qualifications

• High school diploma or equivalent with 1-2 years of college or equivalent education.
• 1-2 years of customer service or sales experience preferred.
• Ability to work evenings/weekends and drive frequently.

Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Builds relationships with families and responds to inquiries promptly.
• Prepares for appointments and handles all procedures with professionalism.
• Follows up to ensure satisfaction and earns referrals for future protection.

Skills

Customer service

Sales experience

Communication

Empathy

Relationship building

Time management

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Service Corporation International is seeking a Family Service Counselor in Williamson, WV to support families by delivering personalized service, presenting pre-need options, and generating revenue for the cemetery. You will act as the primary contact for families and coordinate with funeral staff to ensure seamless service.

Responsibilities include prospecting, obtaining referrals, building community relationships, presenting to families, managing activity levels, and following up to ensure