Pre-Need Planning & Community Advisor

NorthStar Memorial Group; Thonotosassa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NorthStar Memorial Group is seeking a Community Development Advisor at Sunset Funeral Home and Memory Gardens in Thonotosassa, FL for Pre-Need Planning of Cemetery & Funeral Services. You will build relationships with community groups, educate families, and guide them through personalized preplanning options.

The role emphasizes compassionate service, trust-building, and proactive outreach, including seminars and presentations, with responsibility for scheduling and meeting performance

Qualifications

• Relationship-driven professional with ability to initiate conversations and build trust.
• Experience or willingness to learn regulatory aspects of cemetery and funeral professions.
• Strong organizational skills and attention to detail.
• Ability to manage time independently and stay disciplined in daily prospecting.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s program.
• Confidently set appointments and guide families through preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, web leads, file reviews, outside events, and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate contract paperwork and required documentation.
• Track performance metrics and refine approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a “whatever it takes” mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship building

Public seminars

Prospecting

CRM usage

Education

High school diploma or equivalent

Job description

NorthStar Memorial Group is seeking a Community Development Advisor at Sunset Funeral Home and Memory Gardens in Thonotosassa, FL for Pre-Need Planning of Cemetery & Funeral Services. You will build relationships with community groups, educate families, and guide them through personalized preplanning options.

The role emphasizes compassionate service, trust-building, and proactive outreach, including seminars and presentations, with responsibility for scheduling and meeting performance