Pre-Need Community Advisor & Outreach

NorthStar Memorial Group; Florida; On-site; USD 50,000 - 75,000; Full time

Job summary

NorthStar Memorial Group seeks a Community Development Advisor for Palm Beach Memorial Funeral Home and Cemetery in Lantana, FL to guide families through pre-need cemetery and funeral planning. You will educate communities, build trust, and present personalized options with empathy and professionalism.

The role emphasizes relationship-building, seminars, and appointment setting while maintaining accurate paperwork and staying updated on veteran and Social Security benefits.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Satisfactory driving record.
• Working knowledge of regulations related to cemetery and funeral profession.
• Strong organizational skills and attention to detail.
• Ability to manage time independently and prospect daily.

Responsibilities

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations.
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s program.
• Confidently set appointments and guide families through personalized preplanning and product presentations.
• Provide professional and welcoming park tours.
• Prospect daily through seminars, company leads, file reviews, outside events, and community outreach.
• Schedule 10–12 qualified pre-need appointments per week and track activity in CRM.
• Respond to phone inquiries and follow up consistently and professionally.
• Maintain accurate, timely contract paperwork and required documentation.
• Track performance metrics and continuously refine approach.
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations.
• Deliver world-class service with a positive attitude and a “whatever it takes” mindset.
• Participate in ongoing training with sales and regional leadership.

Skills

Relationship building

Community outreach

Sales prospecting

Seminar hosting

CRM

Education

High School Diploma

Job description

NorthStar Memorial Group seeks a Community Development Advisor for Palm Beach Memorial Funeral Home and Cemetery in Lantana, FL to guide families through pre-need cemetery and funeral planning. You will educate communities, build trust, and present personalized options with empathy and professionalism.

The role emphasizes relationship-building, seminars, and appointment setting while maintaining accurate paperwork and staying updated on veteran and Social Security benefits.