Front Desk Agent

Hyatt Vacation Ownership; Avon (CO); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) retirement savings plan

Travel discounts

Paid time off

Paid holidays

Tuition reimbursement

Employee assistance program

Free on-site parking

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and share information on amenities and local activities. You will respond to questions, coordinate with other departments, and help ensure a memorable stay.

This full-time role requires weekend availability, holiday coverage, and the ability to lift up to 25 lbs. Competitive benefits and growth opportunities are offered in a supportive environment.

Qualifications

• Experience delivering friendly, responsive guest service.
• Ability to listen actively and resolve guest questions or concerns.

Responsibilities

• Check guests into villas and explain property amenities and local activities.
• Answer phone calls and route to proper departments.
• Assist with bellman or runner duties as needed.
• Ensure guest requests are followed up and resolved.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Hourly Rate: $25.00

Targeted Application Deadline: 08/23/2026

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $25.00

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk

• Site Specific Benefits
• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At HVC

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

We Are Committed To Providing Associates With Benefits Including

• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.