Front Desk Agent

Hyatt Hotels Corporation; Escondido (CA); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Free On-Site Parking

Monthly recognition programs

Job summary

Join Hyatt Vacation Club as a Guest Services Agent to create memorable experiences for guests. You will assist with check-ins, address guest inquiries, and provide information about property amenities. The position requires flexibility to work various shifts, including weekends and holidays.

The role offers competitive pay at $21.25 an hour and benefits like tuition reimbursement and on-site parking. If you have strong customer service skills and a desire to help others, apply now!

Qualifications

• Must be available to work various shifts, weekends, and holidays.
• Ability to lift/carry/push/pull items up to 25lbs.
• Background/drug screening may be required.

Responsibilities

• Check Owners/guests into their villas and review property amenities.
• Address guests' questions and concerns.
• Identify and explain room features to guests.
• Ensure guest requests or problems are resolved.
• Route telephone calls to appropriate departments.

Skills

Customer service

Active listening

Problem-solving

Communication

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?Hourly Wage: $21.25

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perk:

Free On-Site Parking

Department celebrations

Monthly associate recognition and reward programs

Stipend for work shoes

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Place Madison/Downtown | Madison , WI , US

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