Pre-Arrival Marketing Lead (Timeshare)

Hilton Grand Vacations Inc.; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Tuition reimbursement

Job summary

Hilton Grand Vacations Inc. seeks a Pre-Arrival Marketing Assistant Manager to oversee the Pre-Arrival Marketing department, driving production and ensuring policy compliance. Must have Timeshare Marketing experience and at least one year in timeshare management or customer service with owners.

The role is full-time with evening, weekend, and holiday availability. Remote/hybrid options offered depending on location; base salary is $60,000 plus commission and bonuses, with a strong benefits

Qualifications

• One year of Timeshare Management and Customer Service experience.
• One year of phone experience speaking with owners.
• Strong attention to detail with analytical and problem-solving skills.
• Excellent interpersonal communication across all levels of the organization.

Responsibilities

• Lead a team of marketing staff; recruit, train and develop associates to maximize potential and drive sales.
• Develop and host weekly meetings to foster excellence and continuous improvement.
• Design programs to increase tour flow during off-season months.
• Maintain 100% satisfaction with owners and guests; address concerns promptly.

Skills

Timeshare marketing experience

Customer service

Phone experience

Tools

MS Office Suite

Concierge

Web-Based Reporting

Check-in procedures

Job description

Hilton Grand Vacations Inc. seeks a Pre-Arrival Marketing Assistant Manager to oversee the Pre-Arrival Marketing department, driving production and ensuring policy compliance. Must have Timeshare Marketing experience and at least one year in timeshare management or customer service with owners.

The role is full-time with evening, weekend, and holiday availability. Remote/hybrid options offered depending on location; base salary is $60,000 plus commission and bonuses, with a strong benefits