Marketing Representative In House Pre Arrival

Hilton Grand Vacations Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton Grand Vacations Inc. is seeking an In-House Marketing Prearrival Phone Representative to handle pre-arrival guest allocations and call them before arrival, inviting eligible guests to a timeshare presentation on property.

You will provide customer service, project a professional image, and follow gifting procedures while supporting guest and concierge services. The role requires weekend and holiday availability and is based in Myrtle Beach, SC, supporting the Miami region.

Qualifications

• Must be available to work weekends, holidays, mornings, nights, and any other days/hours as required per business needs.
• Requires intermediate Microsoft Office & Operating system knowledge.

Responsibilities

• Provide customer services to all guests projecting a professional company image.
• Make pre-arrival calls to assigned leads to offer services and invite eligible arrivals to presentations.
• Follow up and provide customer service after guest check-in.

Job description

As an In-House Marketing Prearrival Phone Representative you would be responsible for receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, RCI exchangers, renters, and marketing identified customers staying on property. Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay.

• You would provide customer services to all guests projecting a professional company image.


• After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in.


• You will be responsible for following up and providing customer service.


• This position is housed in Myrtle Beach, SC supporting the Miami, FL region.

Position Summary

As an In-House Marketing Representative, you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

Production

• Responsible for personal performance metrics.


• Meet or exceed expectations for marketing metrics.


• Ensure guests meet minimum eligibility for gifts as approved.

Executes Strategy

• Champion Hilton quality customer care culture throughout all Marketing channels.


• Manage personal workloads and update reports accordingly.


• Distribute only HGV authorized information, collateral, and materials.


• Maintain location operating standards.


• Follow gifting procedures.


• Support guest and concierge service.

Drives Execution

• Assist with tour or marketing related issues.


• Communicate guest needs to resort operations and support a positive guest experience.


• Confirm appointments with guests to ensure tour reservations and maximize show rate.

Drive for Results

• Responsible for ensuring all marketing initiatives are being delivered.


• Create and foster a motivated team environment.

Overall

• Must be available to work weekends, holidays, mornings, nights, and any other days/ hours as required per business needs.


• Carries out all reasonable requests by management.


• Requires intermediate Microsoft Office & Operating system knowledge.