Asst Manager In House Marketing I

Hilton Grand Vacations Inc.; United States; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Tuition reimbursement

Job summary

Hilton Grand Vacations Inc. seeks a Pre-Arrival Marketing Assistant Manager to oversee the Pre-Arrival Marketing department, driving production and ensuring policy compliance. Must have Timeshare Marketing experience and at least one year in timeshare management or customer service with owners.

The role is full-time with evening, weekend, and holiday availability. Remote/hybrid options offered depending on location; base salary is $60,000 plus commission and bonuses, with a strong benefits

Qualifications

• One year of Timeshare Management and Customer Service experience.
• One year of phone experience speaking with owners.
• Strong attention to detail with analytical and problem-solving skills.
• Excellent interpersonal communication across all levels of the organization.

Responsibilities

• Lead a team of marketing staff; recruit, train and develop associates to maximize potential and drive sales.
• Develop and host weekly meetings to foster excellence and continuous improvement.
• Design programs to increase tour flow during off-season months.
• Maintain 100% satisfaction with owners and guests; address concerns promptly.

Skills

Timeshare marketing experience

Customer service

Phone experience

Tools

MS Office Suite

Concierge

Web-Based Reporting

Check-in procedures

Job description

Description

We are seeking a dynamic and motivated individual to join our team as an Pre- Arrival Marketing Assistant Manager. In this role, you will oversee the day-to-day operations of our Pre- Arrival Marketing department, driving production for various marketing programs while ensuring compliance with company policies and procedures.

Must have Timeshare Marketing experience.

Key Responsibilities:

• Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success.
• Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement.
• Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities.
• Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service.
• Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints.
• Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed.

Why Hilton Grand Vacations?

• We offer competitive compensation, including a base salary plus incentives, along with opportunities for professional growth and career advancement.
• Our customizable benefits package ensures your individual needs are met, including but not limited to 401(k) matching, health insurance, paid time off, and tuition reimbursement.

Job Requirements:

• One year of Timeshare Management and Customer Service experience.
• One year of phone experience speaking with owners.
• Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Ability to think strategically and analyze information in a timely and accurate manner.
• Excellent interpersonal communication skills to effectively interact with all levels of the organization.

Schedule:Full-time, with availability for evening shifts, weekends, and holidays as needed.

Remote/Hybrid: We welcome all candidates to apply. If you are outside of the tri-state area, this role will be a remote position. If you are located in the tri-state area, this role will be hybrid.

How We Invest in You:

• Total compensation for this role is a base salary of $60,000 plus commission and bonuses governed by a compensation plan.
• Opportunities for professional growth and career advancement.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.