Practice Support Lead: Patient Care & Scheduling

Apex Home Health, Hospice & Home Care; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Apex Home Health, Hospice & Home Care is seeking a Practice Support Assistant to provide high-level administrative support within a collaborative healthcare team. You will mentor staff, help onboard new teammates, and coordinate complex scheduling and patient outreach to ensure smooth operations.

The role requires strong data collection and reporting skills, exceptional customer service, and proficiency with Epic EMR and office software.

Qualifications

• High School diploma or GED required.
• At least 1 year of healthcare or medical office experience.
• At least 1 year of Epic EMR experience preferred.

Responsibilities

• Serve as role model and mentor for support staff, assist with onboarding and training.
• Manage complex scheduling, appointment booking, and patient outreach.
• Ensure accurate data collection, reporting, and follow-up activities.

Skills

Team mentorship

Onboarding & training

Scheduling

Patient outreach

Customer service

Education

High School diploma or GED

Associate's degree in medical office administration

Tools

Epic EMR

Microsoft Office

Scheduling software

Job description

Apex Home Health, Hospice & Home Care is seeking a Practice Support Assistant to provide high-level administrative support within a collaborative healthcare team. You will mentor staff, help onboard new teammates, and coordinate complex scheduling and patient outreach to ensure smooth operations.

The role requires strong data collection and reporting skills, exceptional customer service, and proficiency with Epic EMR and office software.