Patient Care & Scheduling Coordinator

UnitedHealth Group; West Concord (MA); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision benefits

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group, operating through Atrius Health in eastern Massachusetts, seeks a Practice Support Assistant to provide administrative and patient support within a clinical department, emphasizing scheduling, greeting patients, and coordinating the check-out process. You will liaise between clinicians, patients and referrals to ensure smooth operations.

Requires a High School diploma and 1+ year of customer service; EMR experience preferred.

Qualifications

• High School Diploma/GED is required.
• 1+ years of customer service experience required.
• Experience with electronic medical records (EMR) or ability to learn quickly preferred.
• Prior authorizations experience preferred.

Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR.
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information.
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals.
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents.
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly.
• Manage a high-volume site within a team environment.

Skills

Customer service

Education

High School Diploma/GED

Associate's degree or medical office administration

Tools

EMR software

Job description

UnitedHealth Group, operating through Atrius Health in eastern Massachusetts, seeks a Practice Support Assistant to provide administrative and patient support within a clinical department, emphasizing scheduling, greeting patients, and coordinating the check-out process. You will liaise between clinicians, patients and referrals to ensure smooth operations.

Requires a High School diploma and 1+ year of customer service; EMR experience preferred.